Capital Area District Libraries Win A Big Award
Congratulations to Capital Area District Libraries. They are the winner of the 2019 State Librarian’s Excellence Award for superior customer service.
How did they win? Here's what the press release from the Michigan Department of Education had to say about our library and this award:
Capital Area District Library (CADL) is the recipient of the 2019 State Librarian's Excellence Award for superior customer service, State Librarian Randy Riley announced today. “Selecting one library for this recognition is quite difficult,” said Riley. “The Capital Area District Library impacts Ingham County communities daily and consistently finds new and inventive ways to bring their resources to the people.”
“We are so thrilled to be awarded the State Librarian’s Excellence Award,” said Capital Area District Library Director Scott Duimstra. “To be recognized for the superior customer service we provide to our communities is very important to the capital area district libraries. From our staff, to our board, and our community partners, our mission is to empower the communities we serve.” Riley said the selection committee, comprised of representatives from public, school, academic and special libraries, was impressed with CADL’s diversity and wide-ranging programs. “Programs that garnered the selection committee’s attention included working with Ingham County Jail inmates; a ‘library of things’ that loans appliances, tools, games, and other things, besides books, at no charge; outstanding local history resources; a ‘Girls that Code’ program; and structuring meaningful community conversations,” he said. State Librarian's Excellence Award evaluation factors include: demonstrating that the library provides superior service to its customers and community in a cost-effective manner, with a can-do attitude; always delivering on promises; and fulfilling the library's commitment to high standards of customer service.
Get more info about Capital Area District Libraries and this well-deserved honor at the CADL Facebook page.